Table of Contents

  1. What is OpenCandy?
  2. How does OpenCandy work?
  3. Why is OpenCandy on my computer?
  4. How do I uninstall OpenCandy?
  5. What happens when I run an installer that’s OpenCandy-powered?
  6. What happens if I accept a recommendation?
  7. What happens if I do NOT accept a recommendation?
  8. How do I know the recommended apps are safe and good?
  9. What kind of information does OpenCandy collect from users running OpenCandy-powered installers?
  10. How do I avoid OpenCandy offers?
  11. I am getting an error with OpenCandy in the description, what do I do?
  12. How can I trust OpenCandy?
  13. Should I be worried about OpenCandy?

What is OpenCandy?

OpenCandy is a service that helps app developers earn money and keep their apps free-of-charge for you, the user. Developers earn money by recommending other select, free apps during the download and install process of their free app. We guarantee that all app recommendations are optional and you may choose to accept, decline, or uninstall any app at any time. As it takes an enormous amount of time, effort and investment to create apps, we are focused on helping these developers keep their apps free (and their lights on) while maintaining the highest quality user experience.

How does OpenCandy work?

OpenCandy works in a similar way to typical online advertising networks that help web developers keep their websites and blogs free by displaying ads on their sites, like Google AdSense. OpenCandy does the same, helping app developers keep their apps free through displaying app recommendations (ads) around their downloads. Specifically, you, as a user, will see these app recommendations (ads) while you’re downloading and installing an app and you can choose to accept or decline the app recommendation. If you accept, you install both the original app and the recommended app and if you decline, you install only the original app. You can uninstall any app at any time.

Why is OpenCandy on my computer?

You may have downloaded a software installer which contains the OpenCandy developer plug-in. When the installer is run on your computer our small plug-in runs temporarily along with it but is not installed permanently on your computer. The plug-in shows you an app recommendation and is designed to then be deleted from your computer when it has finished operating. Should you accept an app recommendation, an OpenCandy helper application may run periodically on your computer for up to a few days to verify if the recommended app was activated and then it deletes itself automatically. NOTE: no personally identifiable information is ever transmitted or collected.

How do I uninstall OpenCandy?

Since OpenCandy does not permanently install anything on your computer, there is nothing to uninstall. Our technology was selected by a developer and runs temporarily in their downloads which you may have selected and run. The plug-in shows an app recommendation and is designed to self-delete from your computer when it has finished operating. If you are concerned that something extraordinary resulted in any remnant traces being left on your computer, you may download and run our small clean-up utility to ensure all OpenCandy traces which are regularly self-deleted, are in fact gone.

What happens when I run an installer that’s OpenCandy-powered?

When you run an app installer powered by OpenCandy, our tiny plug-in requests a list of potential recommendations from the cloud. The installer reviews the list of potential recommendations and picks the best one for your system. Then, you may see an offer on one or more of the screens during the download or install flow. One or more of these offers may be an OpenCandy recommendation. No OpenCandy recommendations are ever automatically installed without your acceptance.

What happens if I accept a recommendation?

If you accepted a recommendation, our plug-in will have launched a small download manager which downloads and installs the recommended app. You can always choose to uninstall it later if you don’t use or like the app. The OpenCandy plug-in or download manager software is not permanently installed on your computer and is specifically built to delete itself and not remain on your computer after it runs.

What happens if I do NOT accept a recommendation?

If you do not accept a recommendation the main app installation completes and our small plug-in terminates and automatically deletes. Anonymous statistics are transmitted about the installation of the developer’s app to help the developer understand this just happened but no personally identifiable information is ever transmitted or collected.

How do I know the recommended apps are safe and good?

Firstly, the OpenCandy policy and compliance team individually reviews and screens each and every app through a series of stringent policies to ensure they are safe and do what they say they do before an app is allowed on the OpenCandy network. Secondly, every app that is recommended is chosen and approved by the developer recommending it. All language on the recommendation screen is clear and concise and every recommendation is optional. Unlike other services, we do not play clever games or trick users into installing software. Our Software Network Policies, EULA, and Privacy Policy are very clear as to our stance regarding notice, consent, transparency, and privacy.

What kind of information does OpenCandy collect from users running OpenCandy-powered installers?

In order to measure the performance of the installer you are running or recently ran and to report grand total counts and revenues (aggregate statistics) to our partners, we collect, or aggregate, the following NON-personally identifiable information:

  1. A. Operating system version and language, country location and timezone of the computer running the installer, and the language of the developer’s installer
  2. B. That the developer’s installer was initiated, and whether it was completed or canceled
  3. C. Whether any third-party recommendations were made and if so, whether they were accepted or declined
  4. D. If a third-party recommendation was accepted, whether the recommended app’s installer has been downloaded and the installer initiated
  5. E. That the recommended third-party installer was initiated, and whether it was completed or canceled.

For more information about what “personally identifiable information” or “PII” is, see this Wikipedia article: http://en.wikipedia.org/wiki/Personally_identifiable_information

For details about information collection, please read our Privacy Matters page.

How do I avoid OpenCandy offers?

Simply decline any OpenCandy recommendation(s), and OpenCandy will disable and delete itself when the main installer you are running completes. If any offer does install without your consent, this is likely from some other 3rd party and is not an OpenCandy offer. It is a violation of our network Policies. Please notify us of the app you were installing and the offer which was installed and we will take steps to remedy the situation or terminate relations with that software developer.

For those of you still unconvinced, try any of these steps:

  • Beginner: disconnect your internet connection (beware some software needs the internet to complete its install)
  • Intermediate: run the OpenCandy powered installer from the command-line with /NOCANDY
  • Advanced: add a domain block in your firewall for *.opencandy.com

I am getting an error with OpenCandy in the description, what do I do?

Users can get an error if they try to delete OpenCandy components and miss something. Our plug-in is built to clean-up after itself and end-users deleting our components should not be necessary. However, should you need to, it’s just a matter of running our clean-up tool. Please contact support [at] opencandy [dot] com with your error.

How can I trust OpenCandy

We work hard to ensure that our service and all of the apps distributed on our network are safe and high-quality. We individually review each app and run them through a series of stringent policy tests to ensure they are safe and do what they say they do before they are allowed on the OpenCandy network. All apps distributed are required to be easily un-installable and to comply with our Software Network Policies.

Should I be worried about OpenCandy?

No. OpenCandy’s service is no different than the thousands of services out there that help keep your favorite websites free to use by displaying a simple ad. OpenCandy just does this for downloadable apps instead of websites. If you are confused or still have questions we have not answered here, please contact support [at] opencandy [dot] com. If you are the type of user who is against any form of online advertising, then you are welcome to dislike OpenCandy but there is no need to worry and we suggest that you instead offer your favorite developer a donation if you are to continue using their free app.